Privacy Policy

1. Introduction

Welcome to Sparkle One. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or engage with us for B2B manufacturing services (OEM/ODM) and tells you about your privacy rights and how the law protects you.

This policy applies to information collected through our website, trade shows, and direct business communications. As a B2B manufacturer, our data collection is primarily focused on business entity information rather than individual consumer data.

2. Information We Collect

We may collect, use, store and transfer different kinds of data about you which we have grouped together follows:

Identity & Contact Data Includes name, job title, company name, billing address, delivery address, email address, and telephone numbers provided during business inquiries.
Transaction Data Details about payments to and from you and other details of products (Mini Excavators, Wheel Loaders, Forklifts) you have purchased or inquired about from us.
Technical Specifications & OEM Data Drawings, 3D models, branding assets (logos, color codes), and technical requirements shared for the purpose of Customization and R&D.
Usage Data Information about how you use our website, including IP address, browser type, and access times (collected via standard analytics tools).

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Order Fulfillment

To process and deliver your orders, manage payments, fees and charges, and handle shipping logistics.

OEM/ODM Development

To communicate regarding technical specifications, design approvals, and prototype testing results.

Business Relationship

To notify you about changes to our terms or privacy policy, and to provide customer support.

Compliance

To comply with export regulations, CE/EPA certification requirements, and customs documentation.

4. Information Sharing

We do not sell your data to third parties. However, we may share your personal data with the following parties for the purposes set out above:

Logistics Partners: Freight forwarders and shipping companies to facilitate the delivery of machinery globally.
Certification Bodies: Entities responsible for issuing CE, EPA, or ISO certifications where your specific product configuration requires documentation.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Government Bodies: Customs and tax authorities in China and the destination country as required by law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. This is particularly strict regarding OEM/ODM proprietary designs and molds.